Frequently asked questions
Editing my Profile
What do I do if I forget my password?
- Click here or click Login in the upper right corner of the event website
- Click the "Forgot password?" link
- Enter the email address you used to register for the event
- Click the Reset Password button
- You will receive an email with a "Reset Password" button
- Click the button and enter your new password in the "New Password field"
- Repeat the new password in the "Repeat Password" field and click Reset your password
Please check your spam and/or promotions inbox in case you did not receive the password reset email!
How do I change my password?
- Log in using your email address and your password.
- Go to Account Settings in your Dashboard, under your profile picture
- Go to the "Change password" section
- Type the old password in the "Old Password" field and the new password in the "New Password" field
- Repeat the new password in the "Repeat Password" field and save.
Please check your spam and/or promotions inbox in case you did not receive the password reset email!
How do I change my email address?
- Log in using your email address and your password.
- Go to Account Settings in your Dashboard, under your profile picture
- Enter the new email address in the Account email address field
- Please note that you cannot change your email address to one that already exists in our system
- Click on Update Email Address
- Wait for the confirmation email in your inbox and then confirm it
How do I change my time zone?
- Click the Edit my profile button in your Dashboard or click here
- Select a time zone from the dropdown menu in the "Personal Information" section
- Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected
Why is my profile not activated yet?
- If you see a message saying "Your profile is waiting to be activated" when you log in, it means that the event organizers have not done so yet
- If you believe your profile should have been activated already, please check the Contacts page and let the event organizers know
Navigating the Agenda
How do I add sessions to my agenda?
- To add sessions to your agenda, you first have to go to the Event Agenda where you can see the available sessions
- Click on the session to see the description if there is one
- When you see a session you want to attend, click the Add button
- If you do not see the Add button, it is possible that you are not logged in to your profile or that the event has registration rules which prevent certain participants to attend the session
- The session will now be visible in My Agenda
How can I join an online session?
- Click the Join Online Session button to be redirected to the online video conferencing tool
- If you do not see this button, it is possible that you are not logged into your profile, or that you did not add this session to your attendance
- If the button looks like this: Join Online Session, it means that the session has not started yet
- The button will become green and clickable 5 minutes before the session starts
